Return & Exchange Policy

At Wasaaz, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us so we can assist you.

Exchange Eligibility

Items may be eligible for exchange if:

You received the wrong product, size, or color.
The product arrived damaged or defective.
The product is unused and in its original condition.
The original tags and packaging are still attached and intact.

Exchange requests must be submitted within [7 days] of receiving the order.

Items That Cannot Be Exchanged

For hygiene and quality-control reasons, the following may not be eligible for exchange:

Products that have been worn, washed, altered, or damaged by the customer.
Products without original tags or packaging.
Products showing signs of use, stains, perfume, or other damage.
Items purchased during promotions or marked as final sale, where applicable.

Size Exchange

If you ordered the wrong size, an exchange may be possible subject to product availability.

Customers are responsible for ensuring that the requested replacement size is available. Size exchanges may be subject to applicable delivery or handling charges.

How to Request an Exchange

To request an exchange, contact us through our Contact Us page or the contact information provided on our website.

Please provide:

Order number
Customer name
Contact number
Reason for exchange
Clear photos/videos of the product, if required

Our team will review the request and provide further instructions.

Inspection

All returned products are subject to inspection before an exchange is approved.

If the returned product does not meet the eligibility requirements, the exchange request may be rejected.

Important Note

Please do not send any product back before receiving confirmation from our team.

Wasaaz reserves the right to refuse an exchange request that does not meet the requirements of this policy.

Return & Exchange Policy