Refund & Cancellation Policy

Refund & Cancellation Policy

We want to provide a smooth and transparent shopping experience. This policy explains our order cancellation and refund procedures.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact us as soon as possible with your order number and contact information.

Refund Eligibility

A refund may be considered in situations such as:

• The product received is defective or damaged and cannot be replaced.

• The wrong product was delivered and a replacement is not available.

• An order was cancelled before dispatch and payment has already been collected.

• Another refund situation is approved by Wasaaz.

Refund Method

Approved refunds will generally be processed through the original payment method where possible.

For Cash on Delivery orders, the refund method and required customer information will be communicated by our team after approval.

Refund Processing Time

Once a refund has been approved, processing may take [5–10 business days], depending on the payment method or financial institution.

Non-Refundable Situations

Refunds may not be provided for:

• Change of mind after receiving the order.

• Products that have been worn, washed, altered, or damaged by the customer.

• Products without original tags or packaging.

• Incorrect size selection by the customer, where an exchange is available.

• Products purchased as final sale, where applicable.

Shipping Charges

Original shipping charges may not be refundable unless the refund is due to an error on our part, such as sending an incorrect or defective product.

Wasaaz reserves the right to review each refund request individually and make a final decision according to this policy.